curl --request GET \
--url https://api.revem.ai/tickets/public/v1/{id} \
--header 'Authorization: Bearer <token>'const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.revem.ai/tickets/public/v1/{id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));import requests
url = "https://api.revem.ai/tickets/public/v1/{id}"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text){
"id": "c0a8012e-5b3d-4e7f-9a1b-2c3d4e5f6a7b",
"title": "Cotización plan anual",
"status": "active",
"funnelStageId": 12,
"funnelId": "f1e2d3c4-b5a6-4978-8a9b-0c1d2e3f4a5b",
"assignedToProfileId": "9b8a7c6d-5e4f-4a3b-8c2d-1e0f9a8b7c6d",
"createdByProfileId": null,
"pointOfContact": "3f2b6c1e-8d4a-4f0b-9c2e-7a1d5e6f8b90",
"account": null,
"customAttributes": {
"origen": "web"
},
"lossReason": null,
"visibility": "TENANT",
"visibilityGroupId": null,
"postponedUntil": null,
"closedAt": null,
"createdAt": "2026-09-02T12:00:00.000Z",
"updatedAt": "2026-09-03T08:15:30.000Z",
"conversations": [
{
"id": "a1d2c3b4-e5f6-4a7b-8c9d-0e1f2a3b4c5d",
"channelType": "Webchat"
}
]
}{
"ok": true,
"error": "<string>"
}{
"error": "Unauthorized",
"message": "Invalid API key"
}{
"ok": false,
"error": "Forbidden",
"message": "This endpoint is not available to API keys"
}{
"ok": false,
"error": "Ticket not found"
}{
"ok": false,
"error": "Too many requests. Retry in 1 minute."
}Obtener un ticket
Devuelve un ticket por su id.
curl --request GET \
--url https://api.revem.ai/tickets/public/v1/{id} \
--header 'Authorization: Bearer <token>'const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.revem.ai/tickets/public/v1/{id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));import requests
url = "https://api.revem.ai/tickets/public/v1/{id}"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text){
"id": "c0a8012e-5b3d-4e7f-9a1b-2c3d4e5f6a7b",
"title": "Cotización plan anual",
"status": "active",
"funnelStageId": 12,
"funnelId": "f1e2d3c4-b5a6-4978-8a9b-0c1d2e3f4a5b",
"assignedToProfileId": "9b8a7c6d-5e4f-4a3b-8c2d-1e0f9a8b7c6d",
"createdByProfileId": null,
"pointOfContact": "3f2b6c1e-8d4a-4f0b-9c2e-7a1d5e6f8b90",
"account": null,
"customAttributes": {
"origen": "web"
},
"lossReason": null,
"visibility": "TENANT",
"visibilityGroupId": null,
"postponedUntil": null,
"closedAt": null,
"createdAt": "2026-09-02T12:00:00.000Z",
"updatedAt": "2026-09-03T08:15:30.000Z",
"conversations": [
{
"id": "a1d2c3b4-e5f6-4a7b-8c9d-0e1f2a3b4c5d",
"channelType": "Webchat"
}
]
}{
"ok": true,
"error": "<string>"
}{
"error": "Unauthorized",
"message": "Invalid API key"
}{
"ok": false,
"error": "Forbidden",
"message": "This endpoint is not available to API keys"
}{
"ok": false,
"error": "Ticket not found"
}{
"ok": false,
"error": "Too many requests. Retry in 1 minute."
}Authorizations
La API key de tu organización, con la forma rvm_<prefijo>.<secreto>, enviada como Authorization: Bearer rvm_…. Revem la emite y sólo se muestra una vez; si la pierdes se reemplaza, no se recupera.
Path Parameters
Id del ticket.
Response
El ticket.
active, postponed, won o lost. postponed sólo se alcanza desde la app; la API no puede posponer.
active, postponed, won, lost Etapa del embudo en que está el ticket.
Embudo al que pertenece la etapa. Derivado, no editable.
Perfil del equipo asignado, o null.
Contacto principal del ticket (un id de contacto), o null.
Contacto que actúa como cuenta u organización, o null.
Atributos personalizados del ticket, identificados por el id de su definición.
Motivo de pérdida cuando status es lost.
Modelo de visibilidad para las personas del equipo. Una API key ve todos los tickets del tenant sin importar este valor.
OWNER, OWNER_AND_GROUPS, TENANT Fecha de reapertura cuando el ticket está pospuesto.
Fecha de cierre cuando status es won o lost.
Conversaciones enlazadas al ticket. Puede haber más de una.
Show child attributes
Show child attributes
